Journey Map: why your project needs one.
Author: Muhammad Ali Abid (@abidma09) The design lab team huddled around our first iteration of the journey map. Trying to sort and theme the sticky notes. Last summer, I became part of a project where the design lab team was tasked to improve the service experience for children and youth who are struggling with mental health and illness. When I first started this project I felt overwhelmed by the sheer magnitude and complexity of this problem. Luckily, being a design thinker