Last time we looked at the negative impact of not knowing a person well, how lack of insight into their history and habits can lead to an adverse outcome. Now I want to review the positive side of understanding the consumer of aged care services better and how using a Lifestory work (LSW) approach can help you and your organisation demonstrate the Aged Care Standards. After all, as we noted last week, the Aged Care Standards are all about understanding and putting the person

My partner’s aunt Ruth was 96 years old when she went into residential care. She was intelligent, gregarious and fun to be around. A strongly independent woman, she had travelled and worked in many different countries throughout her life at a time where that was not the norm. And she was one of the first women in Australia to graduate as a social worker in the 1940’s. In her 60’s she married the love of her life and together they continued to travel and live overseas for anot