For the past 4 months, RSG has welcomed 3 new staff member working in Professional Services Team. They are - Swathi Raj working in Red Squad, Pavithra Maheshwaraih working in Yellow Squad and Eileen Suh in Green Squad. Read more about them below and we give them a warm welcome! Eileen Suh Joining RSG (Resolve Software Group) in August 2019, Eileen has hit the ground running as a member of the Green Squad. Originally hailing from the capital city of Seoul in South Korea, she

Project management is one of the important roles when delivering projects and managing customer’s expectations. The Project Manager has overall responsibility for the project by ensuring the team delivers to the scope, manages priorities and ensures all quality gates are achieved before delivering to the customer. The documented processes and procedures in the Professional Services team at Resolve Software Group (RSG) assist to ensure the projects run smoothly. Project Govern

At RSG we believe continuous improvement is a key success factor of our mission to become the de facto standard for Case Management in government and regulated industries. As a software company we are always improving our Resolve Enterprise Case Management platform and the features it offers. We have recently introduced an online space in order to facilitate the identification of product enhancements or new features through the “Product Ideas Hub” area on our website. The Pro

Resolve Software Group was the major sponsor for the United States Ombudsman Association (USOA) annual conference in Hawaii in September 2019. Represented by Melissa Ross and Darren Da Silva, the conference was well attended by Ombudsman, Statutory Authorities and Organisations from USA, Australia, Bermuda, Canada, China, Nigeria, New Zealand, Papua New Guinea, Scotland, Sudan, Tonga, West Indies and Zimbabwe. Held in the Hilton Waikiki, the conference ran over 5 days with tr

Resolve Software Group has evolved much over the last 25 years of its history. We like to think that a true testament to the quality of the culture within the organization is how long many of our team members have been with us. Rohan Nunn has just become one of a very small group that has been with the company for 20 years. Rohan started his journey with Resolve as a Developer back in 1999. Over time Rohan progressed through to IT Manager and eventually to the position of CIO

We would like to pay our respects to a much-loved member of our team. Earlier this month Peter Dewildt passed away after spending some time battling cancer. Peter joined us back in 1996 and was instrumental in shaping the Resolve product that we have today. Known fondly as the “Grandfather of Resolve” he always had an answer for any technical issue that was stumping a member of our team and was always happy lend a helping hand. He trained hundreds of people over the years inc

Resolve Software Group organises a mid-year company day every year to keep the staff updated on what’s happening in RSG. On this day (1st of August 2019), we looked at how we have performed for the year to date and discuss our future goals. Our CEO, Steve, also discussed about the result of the employee satisfaction survey and announced the updated mission and values for RSG staff that will help our team continue to grow with the company. This year, the focus was on the leade

Pradeep first joined RSG (Resolve Software Group) fresh out of university as a Junior Business Analyst in 2012. Since then he has gained a lot of experience, both inside and outside of RSG, and has progressed throughout his career to become a Senior Technical Solutions Consultant and now a Squad Lead for the Green Squad. He enjoys managing direct reports from the team and working closely with Project Managers to assist resource and project planning. In his current role, Prade

I’ve had the pleasure of being in the CEO role for Resolve Software Group (RSG) for just over two and a half years now. Looking back one of the most important things we have done during that time is to articulate our mission and values. RSG has been around for 25 years and clearly, we have been doing something right, as long before my tenure we carved out a corner of the Enterprise Case Management world that has brought us significant success and a strong reputation with our

RSG Managed Hosting provides our customers across Australia and New Zealand (Government and Private) with a secure, robust managed environment. RSG Managed Hosting includes: Guaranteed Data Sovereignty – no data will ever leave Australian/NZ Shores. High Security Environment with Multiple-Level Security Private or Public Networks High Availability Infrastructure built around the VMWare Platforms Software Licensing including Microsoft, Linux, Symantec etc. Full System Manageme