It is a fact of life that people fall out and conflict arises. When it does, what should the parties do about it? Resolving conflict is not as easy as initiating it! If you are one of the parties involved, conflict is very stressful and your attitude will probably vacillate between: wanting to “stick the boot” into the other party; not knowing what to do; and wishing it would all go away. If it is a conflict in the workplace and it is your job to manage the people involved, y

In my recent post on 12 Beliefs of Effective Communicators, I mentioned that poor communication - whether intentional or inadvertent - can have very negative consequences on health and wellbeing, not only for the person on the receiving end of the communication, but also for the communicator and everyone else in the vicinity. What do I mean by poor communication? Communication which is unclear, so that the person on the receiving end does not understand what is being said to

In my work as a #mediator and a counsellor, I have often seen how poor communication - whether intentional or inadvertent - can have very negative consequences on health and #wellbeing, not only for the person on the receiving end, but also for the communicator and everyone else in the vicinity. ​ What do I mean by poor communication? In summary, communication which leaves the recipient feeling, confused, diminished or manipulated.  The inevitable consequences of such communi