The Golden Rule vs. The Platinum Rule: Which one is correct?
Both approaches are widely taught for providing excellent customer service. 'Treat others as you would like to be treated' or 'Treat others as they would like to be treated.' There is a strong trend to do away with the Golden Rule, the idea that the Platinum Rule is superior. But is the Golden Rule no longer valuable? Which one is correct? Both are! The Golden Rule begins with placing yourself in the other person's shoes as best you can--empathy. Every first encounter has