"Count your blessings"
Do you get overwhelmed by the never-ending "To Do" list? A couple of years ago, I was working on an analysis project. I had presented a case to improve the customer satisfaction score of a program. The client used the Lickert scale (1 to 5), where 1 represents poor experience, and 5 is for best. Till that time, it was in practice that the program was measuring bottom 2 boxes ( B2B). The objective was to reduce the % contribution of surveys with ratings 1 & 2. The recommendat