How to respond when conflict arises.
It is a fact of life that people fall out and conflict arises. When it does, what should the parties do about it? Resolving conflict is not as easy as initiating it! If you are one of the parties involved, conflict is very stressful and your attitude will probably vacillate between: wanting to “stick the boot” into the other party; not knowing what to do; and wishing it would all go away. If it is a conflict in the workplace and it is your job to manage the people involved, y